Add text to the Dealing With Broken Ports sectino. First, direct people

to GNATS instead of the mailing lists or the Porter's Handbook.  Also
provide links to the How To Write Problem Reports article, the mailing
list article, and the mirror list.  Finally, add text trying to explain
the difference between maintained and unmaintained ports.

Glanced over by:	simon

en_US.ISO8859-1/books/handbook/ports/chapter.sgml

@@ -1314,6 +1314,13 @@ ftp://ftp.FreeBSD.org/pub/FreeBSD/ports/distfiles/ fetch</userinput></screen>
         there are a few things you can do, including:</para>
 
       <orderedlist>
+	<listitem>
+	  <para>Find out if there is a fix pending for the port in
+	    the <ulink url="&url.base;/support.html#gnats">Problem Report
+	    database</ulink>.  If so, you may be able to use the
+	    proposed fix.</para>
+	</listitem>
+
         <listitem>
 	  <para>Fix it!  The <ulink
 	    url="&url.books.porters-handbook;/index.html">Porter's
@@ -1323,17 +1330,35 @@ ftp://ftp.FreeBSD.org/pub/FreeBSD/ports/distfiles/ fetch</userinput></screen>
 	</listitem>
 
 	<listitem>
-	  <para>Gripe&mdash;<emphasis>by email only</emphasis>!  Send
+	  <para>Ask the maintainer of the port for help.  Type
-	    email to the maintainer of the port first.  Type
 	    <command>make maintainer</command> or read the
 	    <filename>Makefile</filename> to find the maintainer's
 	    email address.  Remember to include the name and version
 	    of the port (send the <literal>&dollar;FreeBSD:</literal>
 	    line from the <filename>Makefile</filename>) and the
 	    output leading up to the error when you email the
-	    maintainer.  If you do not get a response from the
+	    maintainer.</para>
-	    maintainer, you can use &man.send-pr.1; to submit a bug
+
-	    report.</para>
+	  <note>
+	    <para>Some ports are not maintained by an individual but
+	      instead by a <ulink
+	      url="&url.articles.mailing-list-faq;/article.html">mailing
+	      list</ulink>.  Many, but not all, of these addresses look like
+	      <literal>freebsd-listname@FreeBSD.org</literal>.  Please
+	      take this into account when phrasing your questions.</para>
+
+	    <para>In particular, ports shown as maintained by
+	      <literal>freebsd-ports@FreeBSD.org</literal> are
+	      actually not maintained by anyone.  Fixes and support, if
+	      any, come from the general community who subscribe to that
+	      mailing list.  More volunteers are always needed!</para>
+	  </note>
+
+	  <para>If you do not get a response,
+	    you can use &man.send-pr.1; to submit a bug
+	    report (see <ulink
+	    url="&url.articles.problem-reports;/article.html">Writing
+	    FreeBSD Problem Reports</ulink>).</para>
 	</listitem>
 
 	<listitem>
@@ -1341,7 +1366,8 @@ ftp://ftp.FreeBSD.org/pub/FreeBSD/ports/distfiles/ fetch</userinput></screen>
 	    <quote>master</quote> package collection is on <hostid
 	    role="fqdn">ftp.FreeBSD.org</hostid> in the <ulink
 	    url="ftp://ftp.FreeBSD.org/pub/FreeBSD/ports/packages/">packages
-	    directory</ulink>, but be sure to check your local mirror
+	    directory</ulink>, but be sure to check your <ulink
+	    url="http://mirrorlist.FreeBSD.org/">local mirror</ulink>
 	    <emphasis>first</emphasis>!  These are more likely to work
 	    than trying to compile from source and are a lot faster as
 	    well.  Use the &man.pkg.add.1; program to install the