diff --git a/en_US.ISO8859-1/articles/problem-reports/article.sgml b/en_US.ISO8859-1/articles/problem-reports/article.sgml index afdefa10a6..e99f3cba23 100644 --- a/en_US.ISO8859-1/articles/problem-reports/article.sgml +++ b/en_US.ISO8859-1/articles/problem-reports/article.sgml @@ -138,6 +138,25 @@ or overheating processors — you should always try to rule out these causes, whenever possible, before submitting a PR. + Next, you need to make sure your problem report goes to the + right people. + + The first catch here is that if the problem is a bug in + third-party software (a port or a package you have installed), you + should report the bug to the original author, not to the &os; + Project. There are two exceptions to this rule: the first is if + the bug does not occur on other platforms, in which case the + problem may lie in how the software was ported to &os;; the + second is if the original author has already fixed the bug and + released a patch or a new version of his software, and the + &os; port has not been updated yet. + + The second catch is that &os;'s bug tracking system sorts + problem reports according to the category the originator + selected. Therefore, if you select the wrong category when you + submit your problem report, there is a good chance that it will + go unnoticed for a while, until someone re-categorizes it. + Then you should ascertain whether or not the problem is timely. There are few things that will annoy a developer more than receiving a problem report @@ -224,25 +243,6 @@ are also available via CVSweb. - - Next, you need to make sure your problem report goes to the - right people. - - The first catch here is that if the problem is a bug in - third-party software (a port or a package you have installed), you - should report the bug to the original author, not to the &os; - Project. There are two exceptions to this rule: the first is if - the bug does not occur on other platforms, in which case the - problem may lie in how the software was ported to &os;; the - second is if the original author has already fixed the bug and - released a patch or a new version of his software, and the - &os; port has not been updated yet. - - The second catch is that &os;'s bug tracking system sorts - problem reports according to the category the originator - selected. Therefore, if you select the wrong category when you - submit your problem report, there is a good chance that it will - go unnoticed for a while, until someone re-categorizes it.